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Employee Spotlight: Sharif

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Meet our Michigan Football-loving, video game-playing, Outkast-rapping Manager of Customer Experience, Sharif. Sharif’s passion and empathy for our donors and the human race as a whole is embedded in his history and personality. Today, we wanted to spotlight the man who spends his entire day spotlighting you, our Omaze community.

Tell us what your day-to-day is like.
My number one priority is support emails, so handling any inquiries that are sent by our donors. I make sure they’re answered in a timely fashion. My primary focus is making sure our customers have as smooth an experience as possible.

What’s the best part of your job?
It’s tough work doing support. I’m a very empathetic person, so I feel what others are feeling and I hate when people aren’t having the experience we want them to have. In a perfect world, no one would have to contact customer support. Unfortunately, there are variables that don’t allow that to happen all the time. Luckily, our donor base is fantastic and we work with such a great team. The kindness that I get from donors really pushes me forward every day.

What are some other jobs you’ve had before Omaze?
After college, I needed a job, at which point my friend got me hired at a for-profit university. I was a customer service rep and handled a bunch of issues there for almost a year. From there, I took at job doing QA for a video game company, Konami, where I tested a video game called Def Jam Rapstar. My day-to-day at that job was to go in for 12 hours and rap.

What were your go-to songs in Def Jam Rapstar?
Probably A Tribe Called Quest’s “Scenario.” I’m a huge fan of 90’s rap music. Outkast’s “Stankonia” is my favorite album ever. Also: Eminem, Wu-Tang…

What other genres of music do you enjoy?
I’m also a huge video game nerd, so 8-bit music is some of my favorite stuff. When I need to get in the zone at work and just focus, I put on some 8-bit music and go for it.

What are some charitable causes that mean a lot to you?
Earlier this year, I lost my father. He battled cancer, so the American Cancer Association supported us through that and I’d love to give back to them.

My father was also in a wheelchair, so my mother and I are going to donate some money that he set aside for charity, and we’re going to help children who are disabled in Egypt. My parents are originally from Egypt, and getting equipment like that is very difficult there. We want to help children who are in a similar situation as my father was. I’m very excited to be working with my mom on that in the near future.

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